Shipping Policy
Order Processing Time
Orders are usually processed and prepared for shipment within 5 business days after the purchase has been confirmed.
After dispatch, delivery generally takes 10โ20 business days, depending on the destination, shipping carrier, and local logistics conditions.
Please be aware that international deliveries may occasionally be delayed due to customs clearance procedures, inspections, or transportation factors beyond our control.
Order Tracking
Once your order has been shipped, a shipping confirmation email including a tracking number will be sent.
This tracking number can be used on international parcel tracking platforms to follow the progress of your shipment.
Shipping Costs
A fixed shipping fee of $2.99 USD applies to eligible orders worldwide.
In certain situations, shipping charges may vary depending on the destination or specific logistics requirements.
Shipping Destinations
Delivery is available to most countries and regions worldwide.
If shipping service is unavailable for your location, you will be informed promptly so that an adjustment or refund can be arranged if necessary.
For inquiries about shipping availability, please contact customer support.
Email
info@pimaryhk.com
Address Changes
If you need to update your delivery address after placing an order, the request must be submitted before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this timeframe, the order may already be in processing and changes may no longer be possible.
To request an address modification, please contact support.
Email
info@pimaryhk.com
Shipping to a Different Billing Address
Yes. Orders can be delivered to an address that differs from the billing address used for payment.
Please make sure the shipping information entered during checkout is complete and accurate.
Shipping Methods
Orders are processed during regular business days, excluding weekends and public holidays.
Orders placed on Saturday or Sunday will typically begin processing on the following business day.
Products are shipped from Hong Kong fulfillment facilities or international partner logistics centers, depending on inventory availability, to ensure efficient global delivery.
Contact Information
For any questions regarding shipping or delivery, customer support can be reached through the following contact details:
Email
info@pimaryhk.com
WhatsApp / Phone
+852 2408 8938
Registered Address
G/F, 25 Lo Tsz Tin Tsuen
Tai Mei Tuk, Ting Kok Road
Tai Po, N.T., Hong Kong